Refund policy

Right of Withdrawal, Returns and Refunds

Last updated: 08.08.2026

This document consists of two parts. Part A applies to consumers and sets out the statutory right of withdrawal. Part B applies to entrepreneurs and describes our return process.

Part A. Right of withdrawal for consumers

This part applies to you if you are not purchasing in the course of a business activity.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.

In the case of several goods ordered in a single order and delivered separately, the period begins on the day on which you, or a third party other than the carrier indicated by you, took possession of the last item.

To exercise your right of withdrawal, you must inform us

Wimpire e.U.
Merangasse 73/Top 3A
8010 Graz
Austria
E-mail: wimpire.shop@gmail.com

by means of a clear statement (for example an e-mail or a letter) of your decision to withdraw from this contract. You may use the model withdrawal form below, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery. This applies in particular to adhesives and liquids whose nozzle seal has been opened, and to lash products whose packaging has been opened.

Model withdrawal form
If you wish to withdraw from the contract, you may complete this form and return it to us.

To
Wimpire e.U., Merangasse 73/Top 3A, 8010 Graz, Austria, wimpire.shop@gmail.com

I hereby withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on / received on:

Name of the consumer:

Address of the consumer:

Signature of the consumer (only if this form is notified on paper):

Date:

Part B. Returns for entrepreneurs

This part applies to you if you are purchasing in the course of a business activity. In this case there is no statutory right of withdrawal.

Returns are possible only after prior agreement with us. Please send your request within fourteen days of receiving the goods.

Unopened and unused goods in resalable condition can be taken back after agreement. Adhesives and liquids can only be taken back if the nozzle seal is intact. Lash products can only be taken back if the packaging is unopened.

You bear the cost of the return unless the return is due to a defect or an error on our part.

Please inspect the goods promptly after receipt and notify us of any recognisable defects without delay.

Part C. Provisions applying to all customers

Defective or incorrectly delivered goods
If your order arrives damaged, defective or incomplete, please contact us at wimpire.shop@gmail.com. Photos or a short video help us assess the matter. We will offer you a replacement, a redelivery or a refund. Your statutory warranty rights are not affected by this policy.

How to request a return
Please send us an e-mail to wimpire.shop@gmail.com stating your order number, the product concerned and the reason for the return. We will reply with the next steps.

Refunds
Approved returns are refunded to the original means of payment after we receive the goods. In the case of a withdrawal by a consumer, we also refund the standard delivery costs of the original shipment.

Exchanges
We do not offer direct exchanges. Once a refund has been processed, you are welcome to place a new order.

Wimpire e.U.
Merangasse 73/Top 3A
8010 Graz
Austria
wimpire.shop@gmail.com