Refund policy

Wimpire – Return & Refund Policy

Effective Date: 16.04.2025

At Wimpire, we are committed to providing high-quality products and excellent service to lash professionals across Europe. As a B2B supplier, our sales are directed exclusively to businesses and professionals (e.g. salons, lash artists, and retailers). Therefore, the EU Consumer Rights Directive does not apply to our transactions.

To ensure transparency and fairness, please review our return and refund policy below:

1. General Return Conditions

  • Returns are only accepted in limited, pre-approved cases.

  • All return requests must be submitted within 14 days of receiving the goods.

  • To be eligible for a return, the product must meet the specific criteria outlined below.

  • Return shipping costs are the responsibility of the buyer unless the item is defective or there was a shipping error on our part.

2. Products Eligible for Return

✅ Glues & Liquids

  • May be returned only if unopened and unused.

  • We use sealed nozzles, so we can verify if a product has been opened.

  • For hygiene and safety reasons, opened glues/liquids cannot be returned.

✅ Defective Products or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

  • We may ask for photo or video evidence to assess the issue before approving a refund or replacement.

3. Products Not Eligible for Return

❌ Lash Trays & Lash Products

  • Lash trays are packaged in resealable plastic pouches without a tamper-proof seal.

  • Due to the nature of the packaging and hygiene standards, we cannot accept returns of lash products unless they are defective.

❌ Opened or Used Products

  • For hygienic reasons, any opened, used, or tampered product cannot be returned, unless proven defective.

4. How to Request a Return

Please contact our support team at wimpire.shop@gmail.com with the following:

  • Order number

  • Product(s) to be returned

  • Reason for the return

  • Photos/videos if applicable

Our team will review your request and guide you through the next steps.

5. Refunds

  • Approved returns will be refunded to the original payment method within 7–10 business days of receiving the returned item(s).

  • Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct product exchanges. If you need a different item, please place a new order after receiving your refund (if eligible).

7. Need Help?

We’re here to help!
For any questions regarding your order or our policies, contact us at shopifyconversionagency@gmail.com or through our customer portal.